Refund policy
Hassle-Free Returns — Satisfaction Guaranteed
At Monarch Threads & More, we want you to love what you ordered. If something isn't quite right, we're here to make it right.
Return Process: To start a return, contact us at support@itsmonarch.com with your order number and the item(s) you'd like to return.
Returns: Items may be returned within 7 days of delivery for a refund or store credit. To be eligible, items must be:
- Unworn and unwashed
- In original condition
- With all tags attached
Items that show signs of wear, washing, or damage may not be accepted.
Non-Returnable Items: The following items cannot be returned:
- Beauty and skincare products
- Accessories and intimate items
Sale items are welcome back — your satisfaction matters more than the price you paid.
Return Shipping: Customers are responsible for return shipping cost of $6
Refunds: Once your return is received and inspected, refunds will be issued to your original payment method within 5–7 business days.
Returns are authorized on a per-item basis. Only items explicitly included in your approved return request are eligible for a refund. Any items added to a return shipment that were not part of the original return authorization will not be refunded. Monarch Threads & More reserves the right to decline refunds for unauthorized items.
Damaged or Incorrect Items: If your item arrives damaged or incorrect, please contact us within 3 days of delivery so we can resolve it quickly.
European Union: If your order is shipped into the EU, you have the right to cancel or return within 14 days for any reason. Items must be unworn, unused, with tags and original packaging. Proof of purchase required.
Questions? Reach us anytime at support@itsmonarch.com.